What actually protects your account and your calls.
This isn't a marketing list. It's what's actually built, today.
Your identity
- Every account is verified by a real phone number before it can send or receive a call request — not optional, not skippable.
- Sign in with Google or Apple, then phone verification, every single signup — social login alone is never enough to create an account.
Your money
- Klozapp never holds your money, ever. Every payment is collected and released by a licensed payment processor — we only ever send instructions, we never touch funds directly.
- Icons are paid once a call actually happens, not the moment it's booked, so a call that goes wrong can still be made right before anyone is paid.
Your calls
- If you want to record a call, the Icon has to explicitly agree first — and the recording happens entirely on your own device. Klozapp's servers never receive, transmit, or store it.
- Every account can block and report any other account, on any profile, at any time.
Icon verification
- Every Icon talks to a real person on our team before they're verified — a short call, scheduled at a time that works for them, not an automated approval.
- The verification badge only appears after that conversation happens. It isn't something anyone can buy or unlock on their own.
In-person meetups
- Meeting someone in person is a different kind of trust than a video call, so it carries its own, higher bar: you have to verify your own identity — a government ID and a selfie — before you can even send a request.
- Klozapp arranges the actual venue and travel through a real person on our team, not an automated dispatch — every in-person meetup is priced and set up by hand.