Terms of Service

1. Who can use Klozapp

You must be an adult under the law of your country to create an account or book a call on Klozapp. By creating an account, you confirm that you meet that requirement.

2. Your account

You create an account by signing in with Google or Apple and verifying a real phone number by SMS code. You are responsible for keeping your account secure and for everything that happens under it.

An Icon's account is a normal account with extra capabilities enabled by Klozapp after review — being an Icon doesn't create a second, separate identity.

3. How booking works

You send a request to an Icon with a topic and a short message, against their current price, call length, and topic list. They review it and either decline or accept with a specific date and time they choose — there is no negotiation or counter-offer inside Klozapp.

Once they accept, you have a limited window to pay before the request lapses. A booking is only confirmed once payment is completed.

Klozapp does not guarantee that any Icon will respond to or accept a request.

4. Payment and commission

Payments are collected and released by a licensed payment processor, not by Klozapp directly — Klozapp never holds your funds. Klozapp charges a commission on each booking, deducted from the price before the Icon is paid; the commission rate is set by Klozapp and may change over time.

An Icon is paid once a call is completed, not at the moment it's booked.

5. Cancellations

You can cancel a pending or accepted request before the call happens. An Icon can decline a request before accepting it. Klozapp does not currently offer a reschedule option — a cancelled booking has to be requested again from the start.

6. No-shows and calls that don’t go as planned

If the Icon doesn't show up, or leaves the call substantially early, you're refunded and they're not paid for that call.

If the person who sent the request doesn't show up and the Icon was present and waited a reasonable amount of time, the Icon keeps a portion of the price as compensation for their time; the rest is refunded to them.

Any call that ends early in a way that doesn’t clearly fit either of the above goes to manual review rather than an automatic outcome either way.

7. Conduct

No harassment, hate speech, threats, or unsolicited or repeated contact with an Icon outside a request they have accepted. Klozapp does not allow anyone to message an Icon directly outside the booking flow, by design.

Don't attempt to arrange payment, contact, or a call outside of Klozapp to avoid our commission or safety mechanisms.

Block and report are available on every account, at any time, for any reason.

8. Account suspension and termination

Klozapp may warn, suspend, or ban an account for violating these terms, with a reason provided. We never withhold funds you are owed as a form of punishment — account consequences and money are handled separately.

9. Call recording

You may ask to record a call; it only happens if the Icon explicitly agrees, and the recording is made entirely on your own device. Klozapp is never a party to that recording.

10. Disclaimers

Klozapp connects people with Icons; we are not a party to the conversation that happens on a call, and we do not guarantee the conduct, availability, or content of any user. Use good judgment, and use report and block when something is wrong.

11. Changes to these terms

We may update these terms as Klozapp changes. We’ll update the date below when we do, and material changes will be communicated in the app.

12. Contact us

Questions about these terms can be sent to legal@klozapp.com.